Privacy Policy — dax89

The following definitions apply throughout this Privacy Policy:

• "dax89" — the online betting and gaming platform operated at https://dax89.cam, including all associated services, interfaces, and systems.
• "Personal Data" — any information that identifies or could reasonably identify a natural person, directly or indirectly. This includes name, email address, date of birth, bank account details, device identifiers, and IP addresses.
• "Member" — any individual who has registered a verified account on dax89 and accepted the Terms & Conditions and this Privacy Policy.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or any combination thereof.
• "Data Controller" — dax89, in its capacity as the entity that determines the purposes and means of processing Member Personal Data.
• "Data Processor" — any third-party service provider engaged by dax89 to process Personal Data on dax89's behalf, such as payment processors, KYC verification services, and cloud infrastructure providers.
• "Consent" — a freely given, specific, informed, and unambiguous indication by the Member that they agree to the processing of their Personal Data for a stated purpose.
• "Cookies" — small text files placed on a Member's device by the dax89 Platform for session management, security, and analytics purposes.
• "KYC" — Know Your Customer; the identity verification process applied to dax89 accounts in accordance with anti-money laundering obligations.
• "IDR / Rp" — Indonesian Rupiah, the currency used for all financial transactions on the dax89 platform.

This Privacy Policy applies to:

• All registered Members of the dax89 platform, regardless of the device or method used to access the Platform.
• Individuals who have commenced but not completed the dax89 registration process.
• Visitors who access the dax89 website at https://dax89.cam without registering an account.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be referenced or linked from within the dax89 environment. dax89 has no control over the data practices of third parties and is not responsible for their privacy policies or conduct.

dax89 primarily serves English-preference Indonesian players and processes personal data in the context of the Indonesian market — including transaction data related to Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and local e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All financial transactions are denominated in IDR.

dax89 collects the following categories of Personal Data from Members and visitors, depending on the nature and extent of your interaction with the Platform:

dax89 collects Personal Data through the following mechanisms:

dax89 processes Member Personal Data for the following clearly defined purposes:

• Account Management: Creating, authenticating, maintaining, and closing Member accounts. This includes password management, session security, and account history.
• KYC & Identity Verification: Verifying that Members are who they claim to be, are at least 21 years of age, and are eligible to use the Platform under its Terms & Conditions.
• Financial Transaction Processing: Facilitating IDR deposits and withdrawals via Indonesian banks and e-wallets, reconciling transaction records, and investigating disputed payments.
• Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns for indicators of money laundering, fraud, or other financial crime, and taking appropriate action where such patterns are detected.
• Customer Support: Responding to Member queries and complaints, resolving disputes, and maintaining records of support interactions for quality and compliance purposes.
• Responsible Gaming: Monitoring Member behaviour for indicators of problem gambling, administering self-exclusion and limit-setting tools, and ensuring Members are directed to support resources when appropriate.
• Platform Security: Detecting and preventing unauthorized account access, fraud, bot activity, and other security threats to the integrity of the dax89 Platform.
• Service Improvement: Analysing aggregated and anonymised behavioural data to improve Platform performance, user experience, and product offerings.
• Regulatory Compliance: Retaining records required by applicable anti-money laundering, responsible gaming, and international licensing obligations.
• Promotional Communications: Sending promotional offers, bonus notifications, and seasonal campaign communications to Members who have opted in to receive such communications. Members may opt out at any time via their account settings or by contacting support.

dax89 processes Personal Data on the following legal bases, consistent with internationally recognized data protection principles:

Where dax89 relies on legitimate interest as the legal basis for processing, that interest has been balanced against Member rights and is not overridden by those rights in the context of the processing activity concerned.

dax89 does not sell, rent, or disclose Member Personal Data to third parties for commercial marketing purposes. Data sharing is limited to the following categories of recipients, and only to the extent necessary for the stated purposes:

• KYC & Identity Verification Providers: Third-party services engaged to verify the identity and age of Members during the account verification process. These providers are bound by strict confidentiality obligations and data processing agreements.
• Payment Partners: Indonesian banks (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive only the transactional data necessary to process IDR deposits and withdrawals on behalf of dax89 Members.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymised session data for the purpose of game integrity verification. No personally identifiable information is shared with game studios for marketing purposes.
• Cloud Infrastructure & Hosting Providers: dax89 uses third-party infrastructure providers for secure data storage and Platform hosting. These providers act as Data Processors under binding data processing agreements and do not access Member data beyond what is technically necessary for service delivery.
• Fraud Prevention & Security Services: Specialist fraud detection providers may receive technical and behavioural data (such as IP addresses and device fingerprints) to assist in identifying unauthorized access attempts and fraudulent activity.
• Legal & Regulatory Authorities: dax89 will disclose Personal Data to relevant legal or regulatory authorities where required to do so by applicable law, court order, or in the context of a formal investigation into financial crime or platform misuse.

As an internationally operated platform, dax89 may transfer Member Personal Data to jurisdictions outside Indonesia — for example, to cloud infrastructure providers or KYC verification services operating in other countries. When such transfers occur, dax89 ensures that appropriate safeguards are in place to protect the data, including:

• Binding contractual clauses with the receiving entity that impose data protection obligations equivalent to those applied within dax89's operational framework.
• Selection of third-party providers that operate under recognized international data protection certifications or frameworks (such as ISO 27001 or SOC 2 Type II).
• Encryption of data in transit and at rest during all cross-border transfers.

By using the dax89 Platform, you acknowledge that your Personal Data may be transferred internationally in the manner described above. If you have questions about the specific safeguards applied to any particular international transfer, you may contact the dax89 support team.

dax89 retains Member Personal Data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal and regulatory retention requirements. The general retention framework is as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification. Where data is retained beyond account closure for regulatory purposes, it is held in a restricted-access environment and is not used for any active processing purpose.

The dax89 Platform uses cookies and similar tracking technologies to ensure secure and functional operation of the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and server load-balancing identifiers. These cookies cannot be disabled without compromising Platform functionality.
• Functional Cookies: Used to remember Member preferences such as language settings, preferred display options, and previously selected payment methods to improve convenience during future sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about Platform usage patterns — including pages visited, session duration, and navigation flows — to help dax89 improve the Member experience. dax89 uses privacy-respecting analytics tools that do not share raw user-level data with third-party advertising platforms.
• Security Cookies: Used for fraud prevention purposes, including device fingerprinting to detect suspicious login attempts and bot activity. This data is processed solely for the protection of Member accounts and Platform integrity.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform functionality, including session persistence and security features.

As a dax89 Member, you hold the following rights over your Personal Data. To exercise any of these rights, contact the dax89 support team via in-platform live chat or by email at [email protected]:

• Right of Access: You may request a copy of the Personal Data dax89 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held in your dax89 account. For identity data, corrections may require submission of updated KYC documentation.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies. Note that financial transaction records and KYC documentation are subject to mandatory retention periods that override erasure requests during those periods.
• Right to Restrict Processing: You may request that dax89 restricts the processing of your Personal Data in specific circumstances — for example, while a rectification request is under review.
• Right to Data Portability: You may request that dax89 provides your Personal Data in a structured, machine-readable format, where technically feasible and where the processing is based on consent or contractual necessity.
• Right to Withdraw Consent: Where processing is based on consent (such as promotional email communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing based on legitimate interest, including profiling for responsible gaming monitoring purposes, subject to dax89's overriding legitimate interests and legal obligations.

dax89 will acknowledge rights requests within five (5) business days and will respond substantively within thirty (30) calendar days. In cases of complexity or high volume, this period may be extended by up to sixty (60) additional calendar days, with notification to the Member.

dax89 implements a layered security architecture to protect Member Personal Data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:

• Encryption: All data in transit is protected via TLS 1.2 or higher. All data at rest is encrypted using AES-256 encryption. Passwords are stored using one-way cryptographic hashing with salting — dax89 staff cannot retrieve your plaintext password.
• Access Controls: Access to Member Personal Data within dax89's internal systems is restricted on a strict need-to-know basis. Staff access is logged, audited, and subject to role-based access control policies.
• Infrastructure Security: The dax89 Platform is hosted on hardened infrastructure with regular security patching, intrusion detection, and DDoS protection. Security assessments are conducted periodically by independent specialists.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their dax89 accounts. dax89 support staff will never request your 2FA code via any channel.
• Incident Response: In the event of a data security breach that is likely to result in a risk to Member rights, dax89 will notify affected Members without undue delay and will take all reasonable steps to contain and remediate the incident.

dax89 does not knowingly collect Personal Data from minors. Age verification is a mandatory component of the KYC process, and dax89 employs technical and procedural controls to prevent underage access to the Platform.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on dax89, please contact the support team immediately at [email protected]. dax89 will investigate and act promptly on any such report.

The dax89 Platform may contain references to third-party services — for example, the websites of game studios such as Pragmatic Play or Evolution Gaming, or payment method providers such as OVO, DANA, and GoPay. These references are provided for convenience and do not constitute an endorsement of the third party's privacy practices.

dax89 has no control over and accepts no responsibility for the data collection practices, privacy policies, or security measures of any third-party website or service. Members who access third-party services from within or alongside the dax89 Platform do so at their own risk and subject to the third party's own terms and privacy policy.

dax89 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Where a change is material — meaning it substantively affects how we process your Personal Data or the rights you hold — dax89 will provide advance notice via the Platform's notification system and/or to your registered email address, with a minimum notice period of seven (7) calendar days before the change takes effect.

Minor clarificatory or administrative changes may be made without advance notice. Continued use of the dax89 Platform after the effective date of any Policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure in accordance with Section 11 of the Terms & Conditions.

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your Personal Data by dax89, please reach out through the following channels:

• Live Chat: Available 24/7 directly within the dax89 Platform — the fastest channel for account-related data queries. Indonesian-speaking agents are available during peak WIB (UTC+7) hours.
• Email: [email protected] — for formal data rights requests (access, rectification, erasure), privacy complaints, and written correspondence. Please use the subject line "Privacy Request" for data rights matters to ensure prompt routing to the relevant team.

For responsible gaming related concerns — including self-exclusion requests, deposit limit adjustments, or referrals for problem gambling support — please visit the Responsible Gaming page or contact support directly. All such requests are handled with priority and full confidentiality.